FAQ

Digital Joe provides IT Tech Support products and/or services to clients, on-site as well as remotely.

Yes, you need an account to place an order. All orders are paid upon acceptance via one of our payment methods.

We accept all major cards, direct bank transfer and more, via PayPal and AddPay or Peach Payments.

Digital Joe does sell physical products which can be shipped either via delivery or a national courier. Currently Digital Joe does not ship to countries outside South Africa.

All orders are discussed prior to processing during the estimate phase. During this discussion a time frame is set which will be acceptable to both client and Digital Joe.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@digitaljoe4u.com. Please note that returns will need to be sent to the following address: 3 Henna Dolf West Crescent Richmond Park CPT 58635 Milnerton Cape Town South Africa 7440 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@digitaljoe4u.com.